I am writing in regards to Jerry Gialanella, the sales representative who I have been working with. I first started talking to Jerry via the chat applet on your website, and he very quickly was able to provide me with the information I needed and answered all of the questions I posed to him. He was very knowledgeable about all the products and services that you offer and was able to calculat...
I am writing in regards to Jerry Gialanella, the sales representative who I have been working with. I first started talking to Jerry via the chat applet on your website, and he very quickly was able to provide me with the information I needed and answered all of the questions I posed to him. He was very knowledgeable about all the products and services that you offer and was able to calculate very reasonable rates for our firm. With all businesses, when looking to improve or purchase new equipment or services, one needs to look at alternative solutions, which we did. The company we looked into did not offer the online chat that you provide, and when you send them an email, it takes them several days to get back to you. Once I did get in contact with a service representative, she could not answer any of my questions and told me that she would call me back when she found the answers I needed. She never called back and then their website went down... Their rates were not as low as yours and their website was not as informative or as easy to navigate as yours.... All in all, Jerry has been a pleasure to work with and I look forward to doing business with him again.